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We will also assess what has been achieved
through the delivery of your programme. This will enable you
to evaluate the status of benefit realisation, and re-focus
future plans for subsequent stages.
| Service Scope
- we evaluate the degree to which expected benefits
from the employee portal have been realised. |
| Performance
- we evaluate the service level of the areas affected
by the employee portal at organisation, department
and employee level. We supplement factual data with
customer service feedback to measure how the changes
have been received. |
Our review will enable you to communicate
to the stakeholder community your successes to date. It will
identify any areas where further focus is required and also
detail opportunities for additional benefits not identified
in your original strategy.
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