Service Delivery and ITIL

As HR Directors strive year-on-year to reduce the transactional costs of their HR department they increasingly depend on technology to support and deliver their services. Whether it is Payroll, Pension Administration, Core HR, Performance Management, Training or Benefit Administration.  Additionally, Employees and Managers now expect total system availability regardless of time of day or geographic location. The fact that the “HR” function typically delivers its service through a complex network of service providers and internal systems is of no consequence.

The fastest growing way of addressing this problem has seen HR Directors adopt an ITIL (Infrastructure Library) based Service Management approach providing the framework and tools to support the department during this challenging time. The service achievements across various suppliers, such as: managing the availability, planning for future capacity, restoring systems after a problem, tracking assets, root cause analysis all are covered as best practices and can be supported by suitable software tools.  What was once seen as a luxury is becoming an integral element of HRs new professional service.