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An HR Service Delivery Assessment is the
comparison of the key performance indicators (KPIs) of the
HR function against our benchmark in terms of processes, systems
and overall service provision. In some cases, larger organisations
perform an assessment between different divisions or independent
operations within their organisation.
The output from an HR Service Assessment
identifies the strengths and weaknesses of your HR function
and your supporting systems.
We provide the following services to assess
the performance of your HR function:
Service Scope Definition
- we conduct on-site research whereby we determine
the range of HR services currently provided, both
formally and informally, and compare these with
your departmental and business objectives.
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Financial Assessment
- we calculate the total cost of providing your
HR service by key transaction type. This information
can then be compared to industry figures and previous
data we have gathered.
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Performance Analysis
- we compare the service provided with customer
expectation and the department goals by facilitating
structured work-group feedback sessions and customer
surveys.
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Capability Analysis
- we assess your HR department's capabilities with
those required to support the delivery of the service.
This involves analysis of your processes, management,
skills, competencies and leadership. We also identify
the opportunities and risks that the HR department's
capabilities present, with regard to the delivery
of any future change.
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HR
Service Delivery Consultancy is experienced in identifying
the data relevant to the client organisation. As a result
of our work, they will be able to identify any areas where
change is required and have a base line against which they
can compare future service levels.
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